communication
Courses tagged with "communication"
National Basic Security Training prepares security professionals to be safe and effective as a security professional.
Once you have completed the BC BST training, take CA🍁SP's continuing education courses to hone your skills throughout your career.
National Basic Security Training prepares security professionals to be safe and effective as a security professional.
National Basic Security Training (NBST) is the foundational training program for security professionals in Canada. This training prepares security professionals to be safe and effective in their roles and responsibilities, and prepares them for specialized and advanced training for the unique posts they will have. (40 hr; 120 days to complete)
Currently, this course is valid in Atlantic and Northern Canada.
Access Control and Concierge Services presents strategies that blend security and customer service. Access control focuses on access control principles and access control systems. Concierge services focuses on principles of customer service while ensuring the safety and security of the premises. (4 hr; 30 days to complete)
Healthcare Security equips security professionals with the knowledge and skills necessary to ensure the safety and security of healthcare facilities. The training emphasizes patient-centered care, risk assessment, emergency response, and the appropriate use of force, preparing officers to handle diverse challenges in a compassionate and professional manner. (6 hr; 30 days to complete)
Loss Prevention provides an overview of strategies to minimize theft, fraud, and shrinkage in retail environments. Learners will learn the fundamentals of loss prevention, including identifying risk factors, understanding the role of surveillance and technology, and implementing effective security measures. This course covers best practices for employee training, customer service approaches, and legal considerations in loss prevention. By the end of the course, learners will be equipped with practical tools and knowledge to protect assets, reduce losses, and enhance the overall security of their retail operations. (6 hr; 30 days to complete)
Mobile Patrol and Response presents theoretical and practical aspects of driving theory for security professionals using motorized vehicles to patrol and attend situations. This course presents information and strategies on vehicle inspection and preparation, defensive driving, mobile patrols, and response procedures. These skills are critical to providing safe and rapid mobile intervention services. (4 hr; 30 days to complete)
Uniformed Patrol and Surveillance provides security professionals with the knowledge and skills to effectively perform patrols and surveillance in a variety of environments. Participants will also learn core principles of situational awareness, observation, and communication while practicing surveillance methods, incident response, and professional reporting. (6 hr; 30 days to complete)
Cultural Awareness explores Canadian and global cultures. An understanding of culture provides authority figures with strategies to effectively engage during difficult situations. (4 hr; 30 days to complete)
Trauma First-aid provides a foundational understanding of how to recognize and treat life-threatening bleeding. Participants will learn evidence-based bleeding control techniques, including the use of direct pressure, and the application of commercial tourniquets. (2 hr; 15 days to complete)
Ethical Conduct develops learner understanding of the values, purpose, and importance of having integrity in the security industry. Learners explore the negative influences that can affect a security professional’s integrity. Learners explore common organizational policies, procedures, and processes that maintain a security professional’s integrity. (2 hr; 15 days to complete)
Human Physiology and Psychology is foundational to understanding how a person responds to the stress of a difficult situation. Topics include human physiology, the sympathetic nervous system, the triune brain model, and strategies for engaging with people in different cognitive states. (4 hr; 30 days to complete)
Professionalism re-enforces learner understanding of the key component of professional in the security industry. The emphasis is on acceptable processes and practices that build trust and respect with the community. This course explores strong and objective material that improves a security professional's in the security industry. (2 hr; 15 days to complete)
Situational Awareness is your radar for reading the environment, identifying situations, understanding them, and staying safe during them. Cultivating this awareness allows you to make better decisions, prevent and mitigate undesirable activity, and keep yourself and everyone safer in a dynamic environment. (6 hr; 30 days to complete)
Tactical Communication is the use of verbal and nonverbal communication strategies to obtain cooperation or voluntary compliance and de-escalate a situation. To effectively communicate, a security professional must understand human behavior and the mental states of the people they are engaging with. (12 hr; 30 days to complete)
Trauma-informed Care is a first-responders guide to assisting people who may be suffering from psychological trauma. This course is designed for security professionals and authority figures to work with someone in a manner that does not worsen their trauma while still resolving the situation and getting the subject to advanced care. (4 hr; 30 days to complete)
Drone Pilot Training presents the requirements to legally use a drone in Canada. Under the 2025 Transport Canada regulations, you may require no training, a special flight operations certificate, or a drone pilot license — depending on the specifics of the drone and environment. CA🍁SP currently does not offer the drone pilot training, but can if there is demand.
Risk Assessment ... from the course outline. (x hr; y days/months)
Psychometric assessments are scientifically validated tools used to measure cognitive abilities, skills, personality, and other characteristics of a person. Here, they are compared with the preferred characteristics of security and law enforcement. (free)